Here you will find our frequently asked questions.

Doors Questions

My door is not a standard size, can I still get a door?

Yes, please send us an email with your measurements & requirements and we will get back to you.

What is a solid oak door?

The entire door is built from single, solid piece of wood.

What is an engineered oak door?

Engineered Doors pack the body of the door with inexpensive, internal pieces of wood, and cover the exterior with an outer layer of more expensive wood.  This outer layer is known as the veneer, and it’s this layer that gives an engineered piece of wood the appearance of a hardwood that would be far more expensive were the entire door constructed from it.

Stairs Questions

Do I need to replace my whole staircase?

No, you don’t. You can laminate over the top of old stairs with oak treads or just change your handrail as you wish.

Do you make bespoke stairs?

Yes, we do. If you would like to send any plans you have to contactus@oakwarehouse.co.uk please do so or you can call in (no appointment needed).

Flooring Questions

What's the difference between Solid & Engineered flooring?

Solid wood flooring is just what its name suggests, wood flooring that is made from solid wood.

Engineered wood flooring on the other hand is made up of cleverly constructed core boards that are effectively layers and layers of ply that are bonded together.  Thereafter those boards are topped off with a top layer of solid wood, which is what makes engineered wood flooring look just like solid wood.

How can I clean my flooring?

We recommend the Bona Wood Floor Cleaning Kit. It includes everything you need for effective and safe cleaning of wood floors. Streak free and dries fast. Kit includes: Bona Flat Mop with 4 piece handle, Microfibre Cleaning Pad and a big value 1L spray bottle of Bona Wood Floor Cleaner.

We stock this item – please enquire.

Mouldings Questions

What is the longest length of window board you do?

The longest length we do is 3.6m

What thicknesses does your window board come in?

22mm, 26mm, 32mm.

Delivery Questions

Do you deliver & how far do you deliver?

Yes we do, we deliver nationwide. Please contact us further if you require more information on this.

How much is delivery?

The price for delivery varies – we base the price on the size of package being sent and how far away the delivery is going to.

General Questions

Do you offer fitting services?

We have recommended fitters that will contact our customers to arrange a measure up and fitting services.

Please contact us for further information on this.

What is your returns policy?

All returned items will incur a 20% restocking charge. We only accept returns on unopened items.